Terms of Service

Please read the following Terms and Conditions carefully before booking any service with us.

1. Booking Confirmation

All bookings must be made through our website, email, or approved booking channels.

A booking is considered confirmed only after the customer receives a confirmation email with the service details.

Customers are responsible for ensuring that all booking information (pickup location, date, time, flight number, and contact details) is accurate.

2. Payment Terms

Payment for services may be made:

* Online through our secure payment system using major credit or debit cards

* In cash directly to the driver (if this option is available)

Some services may require **full payment in advance** to confirm the reservation.

3. Cancellation Policy

Bookings may be cancelled or modified up to 24 hours before the scheduled pickup time without any cancellation fee.

Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation charge of up to **100% of the booking value**.

4. No-Show Policy

A no-show occurs when the passenger:

* Does not appear at the agreed pickup location

* Cannot be contacted using the provided contact details

* Refuses the service without valid reason

In such cases, the full booking amount will be charged.

 5. Waiting Time

For airport pickups, our drivers monitor flight arrivals.

* Free waiting time is usually provided (typically up to 60 minutes after flight landing).

* Additional waiting time may incur extra charges.

For non-airport pickups, drivers may wait up to 15 minutes after the scheduled pickup time unless otherwise agreed.

6. Passenger Responsibilities

Passengers must:

* Arrive on time at the agreed pickup location

* Provide correct contact information

* Follow local laws and safety regulations

Passengers are responsible for ensuring that the correct number of passengers and luggage are declared during booking.

7. Passenger Conduct

Passengers must behave respectfully toward the driver and the vehicle.

The driver reserves the right to **refuse or terminate service** if passengers display

* Dangerous or aggressive behavior

* Illegal activities

* Excessive intoxication

In such cases, no refund will be provided.

 8. Luggage Policy

Passengers are responsible for booking a vehicle that accommodates their luggage requirements.

Excess luggage not declared during booking may result in service refusal or additional charges.

9. Vehicle Damage and Cleaning

Passengers are responsible for any damage caused to the vehicle during the service.

Additional cleaning or repair fees may apply if the vehicle requires special cleaning or repair due to passenger actions.

10. Delays and Force Majeure

We will make every effort to provide services on time. However, we cannot be held responsible for delays caused by circumstances beyond our control, including:

* Traffic conditions

* Road closures

* Weather conditions

* Government restrictions

* Accidents or unforeseen events

11. Liability

We shall not be held responsible for:

* Loss or damage to personal belongings left in the vehicle

* Missed flights or connections due to circumstances beyond our control

* Indirect or consequential losses

Passengers are advised to arrange appropriate travel insurance.

12. Privacy Policy

We respect your privacy and are committed to protecting your personal data. Customer information will only be used for the purpose of providing our services and will not be sold to third parties.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms.

Company Information

EgyptPrivateTransfers.net operates under license by Touring Travel Ltd, a company registered in England and Wales (Company Number: 15866689).